1. Introduction
Your privacy is important to us. This Privacy Policy explains how YARB AI collects, uses, and protects your personal data when you visit our website (yarbai.com) or use our services. We comply with UK GDPR and the Data Protection Act 2018.
YARB is a brand name of “AI Automation Solutions ltd” whose details are given below:
Company Name: AI Automation Solutions Ltd.
Registered Address: Ashley House, Office 304, 235-239 High Road, London, United Kingdom, N22 8HF
Company House number: 16441287
Email: info@yarbai.com
Our Role as a Technology Provider when providing AI automation and chatbot services to our business clients, YARB AI acts as a Data Processor (or Technology Provider) on behalf of our client, who is the Data Controller. We process message content and user data only as instructed by our clients and according to the Meta Platform Terms.
This Privacy Policy applies to all YARB AI applications, including those integrated with Meta Platforms (Facebook, Instagram, and WhatsApp) through the Meta for Developers API
2. Data We Collect
We may collect the following types of data:
📌 Personal Data: Name, email, phone number (when you contact us), Platform User Data: Page Scoped User ID (PSID), WhatsApp User ID, Instagram User ID, user display name, and profile picture (where available through Meta APIs)..
📌 Business Data: Company details (for AI consulting or automation services).
📌 Technical Data: IP address, browser type, and website usage analytics.
📌 Chat content: Data collected in the chat (e.g., messages, timestamps, IP addresses if stored) Routing Data: Facebook Page ID, Instagram Business Account ID, WhatsApp Business Account ID, and the relevant timestamps and message IDs.
3. Legal Basis for Data Processing
Under UK GDPR, we process your data based on:
- Contractual necessity (to provide AI services).
- Legitimate interests (to improve our offerings, improve chatbot responses, customer service records).
- User consent (for marketing communications).
4. How We Use Your Data
We use your data to:
✅ Provide and improve our AI automation services.
✅Fulfilling Client Services: To receive, process, and respond to messages sent to our clients’ Facebook Pages, Instagram Accounts, and WhatsApp Numbers, as instructed by our clients.
✅ Respond to inquiries and customer support requests.
✅ Send updates about our services (you can opt-out anytime).
✅ Ensure website security and comply with legal requirements.
We use data accessed via Meta APIs only to operate and improve the features within the specific app (the chatbot) and not for advertising, resale, or building separate user profiles outside of the client’s direct service use.
5. How We Protect Your Data
We implement industry-standard security measures to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.
6. Sharing Your Data
We do not sell or rent your data. We may share data only in the following cases:
- With third-party service providers (e.g., hosting, analytics, payment processors), who comply with UK GDPR.
- With sub-processors (for workflow automation), LLM providers (for AI response generation), and other hosting services, all of which are bound by confidentiality and security terms.
- When required by law enforcement or regulatory authorities.
- With Our Business Clients (Data Controllers): We share all message content and related user metadata with the specific business client whose social media channel (Page/IG/WA) you messaged, as they are responsible for your data.
7. Cookies & Tracking
We may use cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.
By using our chatbot, you agree to our [Privacy Policy]. Chat transcripts may be stored for service improvement.
8. Your Rights Under UK GDPR
You have the right to:
✅ Request access to your personal data.
✅ Ask us to correct or delete your data.
✅ Withdraw consent for marketing communications.
To exercise your rights, contact us at: 📩 info@yarbai.com
9. Data Retention
We keep your data only as long as necessary for the purposes stated in this policy. Data may be retained for up to 6 years where required for legal or contractual obligations. Other data may be retained for up to 2 years where required.
We retain message content for our clients for the purpose of maintaining conversation history and training the client’s specific chatbot, in line with Meta’s Platform Terms and policies, which may require deletion after a specific period or upon client instruction.
Users who wish to delete data shared through our Meta-integrated apps or other platforms may contact us at [info@yarbai.com].
Upon request, all related data will be permanently deleted from our systems within 30 days.
10. Compliance with Meta Platform Terms
Our collection, use, and sharing of data obtained from Meta platforms (Facebook, Instagram, WhatsApp) is governed by, and compliant with, the Meta Platform Terms, Developer Policies, and applicable privacy laws, including the UK GDPR.
11. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page.
12. Contact Us
📩 Email: info@yarbai.com
📍 Address: Ashley House, Office 304, 235-239 High Road, London, United Kingdom, N22 8HF